Hexaware featured among Top 25 Case Studies in New ISG Book on Digital Excellence

Hexaware featured among Top 25 Case Studies in New ISG Book on Digital Excellence

Information Services Group (ISG), a leading global technology research and advisory firm, has recognized Hexaware as one of the 25 best examples of digital transformation featured in the newly published ISG book, Scaling Digital: 25 Stories of Innovation.

ISG selected Hexaware as among the best of the best based on its strong partnership with its client Air Canada and the impactful digital transformation they achieved together. Each of the digital transformation case studies published in the book was evaluated on the basis of Uniqueness, Complexity, Impact and Commitment to Client Success.

Air Canada partnered with Hexaware on the airline digital transformation initiative to replace IBM TPF PSS applications with products from the Amadeus Altéa suite in the digital assurance space. The key objective was to ensure safe, secure, and reliable operations during transition. The scope involved implementing approximately 182 applications and products, including 23 Amadeus products to be integrated with 24 other applications while following an aggressive timeline. The engagement also included designing, developing, and implementing nine new applications, integrating 57 of the impacted applications with the new ecosystem, and providing rollout support and customer service desk support.

Implementation day saw 100 percent on-time flight departures on the new Passenger Service System. It has given Air Canada a competitive edge. Some of the key tangible outcomes include:

  • Reusable digital assets resulting in 35 percent increased productivity.
  • 30 percent faster time to market for new features.
  • 50 percent faster onboarding for new Air Canada employees.
  • Substantial revenue uplift on an annual basis.

Discover how Hexaware helped Air Canada achieve impactful digital transformation through innovative implementation of digital technologies and overall commitment to excellence.

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