Enhance User Productivity with Guidewire Implementation for Digital Engagement

Enhance User Productivity with Guidewire Implementation for Digital Engagement

Hexaware partnered with a US-based insurance company that provides the best value insurance products and related services to dentists. The client wanted to implement Guidewire CustomerEngage to improve customer experience and deliver self-service.

Hexaware carried out full CE AMP (CustomerEngage Account Management Portal) implementation with a mission to deliver self-service for 70% of the service requests and reduce dependency on the customer service center, enable paperless delivery to reduce annual mailing volume by 50,000 – 70,000 pieces and deliver a cutting-edge digital experience to policyholders. 

The solution delivered the following benefits:

  • Delivered straight-through-processing in Quote and Buy and Claims First Notice of Loss
  • 1000+ hours of manual effort per year saved due to multiple policy payments processed in a single transaction, and 900 hours of manual effort per year saved due to complete online survey responses
  • 30% cost saving due to reduction in calls at the customer service center
  • $75k savings delivered as value-adds and automation benefits using Hexaware’s tools for Guidewire Digital

If you are an insurer who wants to improve customer experience through Guidewire products, we can help you gain maximum benefits. Read more.

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