Customer Experience Transformation Hospitality Case Study End to End IT Outsourcing for one of the Leading Luxury Resort in Middle-East When a leading luxury resort based in Middle East had complexity in managing disparate technology systems; Hexaware created a digitally attractive website for personified customer experience transformation by centralizing content, digital asset management & optimizing business processes. We were able to color the visitor’s perception of the brand with a digital “at the resort” version for generating higher booking conversions as well as multiple device support. Hexaware also managed and supported the client's complex PeopleSoft application with 24/7 monitoring. Key business benefits: 30% improvement in lead-to-close ratio 40% reduction in new site launch cost Reduced time-to-market for properties and offers launched