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Enabling innovative customer services by leveraging Unified Communications Model for one of the Professional Services provider

Enabling innovative customer services by leveraging Unified Communications Model for one of the Professional Services provider

A leading Professional Services provider was looking to support their operational volumes especially during peak business times. A major challenge for them was to consolidate the outsourced operations into a 'SINGLE VENDOR APPROACH' to control costs.

Hexaware stepped in as a visionary partner to harmonize the outsourced operations to help our client transition to a unified telephony system and CRM for managing all calls, emails & chats with dynamic reporting capabilities.

Key benefits of our approach:

  • Deployment of 80+ IVRs in multiple languages utilizing professional voice artistes
  • 30 days faster transition time
  • 300% increase in headcount
  • Achievement of 97% in CSAT score

Download our case study to learn how Hexaware improved the contact center operations to reduce processing time by 40% for a leading professional services provider.

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