Travel Case Study Enabling innovative customer services by leveraging Unified Communications Model for one of the Professional Services provider A leading Professional Services provider was looking to support their operational volumes especially during peak business times. A major challenge for them was to consolidate the outsourced operations into a 'SINGLE VENDOR APPROACH' to control costs. Hexaware stepped in as a visionary partner to harmonize the outsourced operations to help our client transition to a unified telephony system and CRM for managing all calls, emails & chats with dynamic reporting capabilities. Key benefits of our approach: Deployment of 80+ IVRs in multiple languages utilizing professional voice artistes 30 days faster transition time 300% increase in headcount Achievement of 97% in CSAT score