Customer Experience Transformation Travel Whitepaper Embracing digital transformation to enrich customer experience in the airline industry As customer reliance on technology increases, the expectations of airlines to meet newer demands are growing rapidly as well. ONE ID can empower 64% of passengers who want to use a single biometric identity token for all their travel interactions. Besides, 80% of passenger journeys are expected to be RFID-enabled in the next four years. With customers looking for self-service options and digital retail opportunities, airlines are under pressure to transform their passenger experience by keeping pace with this technological acceleration and stay ahead of competition. This white paper will look at: How can airlines use Artificial Intelligence and IoT to increase operational efficiency? How can big data build customer relationships through personalization? How can ONE ID and biometrics fast-track passenger movement in aviation? How can airlines abandon their individualistic framework to become better retailers?