Effective service communication for enhanced customer experience

Effective service communication for enhanced customer experience

The client is a global front-runner in plant projects, design, development and installation of heavy equipment; and technology-driven services to sustain natural resources. They sought more efficient field services leveraging effective service communication for enhanced customer experience.

Hexaware partnered with the client to optimize their application usability and service turnaround time(higher first-time-fix-rates) for efficient operations and processes by implementing MS Dynamics 365 for Field Service. We provided an effective Field Service solution while extending Field Services and operations support with a mobile application, application support for Dynamics 365 Sales service, Field service, Project service and the Dynamics portal. We also ensured precise resolutions with Next Best Action Analytics.

Our solution improved the client’s existing service operations and support to provide the benefits of

  • 25-30% increase in productivity
  • 20% increase in service case scheduling
  • 15-20% reduction in lead time to resolve service issues and more

Hexaware optimizes the client’s field service capabilities for efficient operations and processes by implementing MS Dynamics 365 Field Service. Know more

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