A leading provider of recycling and resource recovery solutions with 33 facilities across Europe was facing challenges with their manually-driven lead-to-order process and the unavailability of a unified view of customer information. The process of generating quotes and customer onboarding were time-consuming and the teams involved lacked coordination which led to-
- Inadequate personalization in customer communication
- Hassles in creating upselling and cross-selling opportunities
- Lack of real-time insights to boost revenue
To help our client transform their manual framework, Hexaware stepped in to deploy Dynamics 365 for customer engagement and implemented a Digital Sales Engagement solution for them. This comprehensive solution included workshops on design thinking, implementation of the product backlog using Hybrid Agile methodology, weekly show and tell sessions with the end-users, and much more. The same approach was considered while carrying out Microsoft Dynamics 365 implementation for effective defect resolution.
The advantageous outcomes derived from our cloud-based solution are:
- 4x increase in lead generation volume
- 35% improvement in sales productivity
- 52% increase in quote acceptance and order closure rate
- 80% accuracy in forecast on order and revenue
- 32% increase in profit margins
- 40% increase in service efficiency
- 20% increase in renewals
