Application Support and Maintenance of the Financial systems and BI applications

Application Support and Maintenance of the Financial systems and BI applications

A leading international shipping provider across Europe and Asia lacked 3rd party product knowledge and integration capabilities. Hexaware stepped in to provide application maintenance and support for the client’s financial and BI applications. Hexaware’s Oracle EBS practice provided SLA driven Level 2 and Level 3 for Oracle Financials, Enterprise Performance Management, Reporting with 3rd party integrations.

We setup a team of functional and technical consultants along with Oracle DBA’s to work on the knowledge acquisition phase country by country. With the help of the BI consultants and trainings from product vendors, our BI team was able to support the client’s enterprise planning and reporting.

Business benefits for our client:

  • 40 tickets reduced due to permanent fixes over a year.
  • Generated $7,000 savings through 4 Customer Value Adds
  • Modernized to the latest 3rd part tools
  • 8 countries supported
  • Automated solution to self-heal recurring issues

Know how Hexaware’s Oracle EBS practice helped create automated self-healing financial and BI applications for a leading international shipping provider.

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