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Application Maintenance and Support for Reservation & Ticketing System, Kiosk System and Employee Portal for a Leading US Airline

A large airline wanted to migrate their back-bone web service to Sabre Solutions and bridge the gap between the kiosk server with web service response. They also wanted to migrate their legacy employee portal to a user-friendly system and boost performance.

Hexaware upgraded the client’s kiosk system with application maintenance and support to attain better functionalities like PNR retrieval, check-in, seat upgrades, bag fee, boarding pass prints and so on. We developed a new superior performing and a user-friendly system for managing the client’s employee portal. We also helped migrate the old legacy employee portal to a more sophisticated technology which included latest versions of spring, hibernate and struts. Our team supported the client’s new reservation and ticketing system post migration to Sabre.

Business Benefits:

  • Migration completed within stipulated timelines with costs savings
  • Improved performance in the post migration phase
  • Add on functionalities like travel bank, tier level, kiosk upgrades, premium seats, etc.
  • Better Kiosk performance
  • Secure and faster employee portal with an intuitive UI
  • Passbook functionality for mobile check-ins to boost customer trust
  • Harnessing the best features of Sabre technology

Read how Hexaware helped an airline migrate their outdated kiosk systems from legacy to a modern Sabre based solution with application maintenance and support to boost performance.

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