Application Transformation Mgmt. Travel Case Study Delivered Benefits Beyond Cost to Europe’s Largest Airline Group via Airline Check-in Application Managed Services An airline technology provider needed to reduce their maintenance and support costs and move to a Time & Material model with 24X7 support. Besides, resistance to outsourcing, lack of permanent resources and geographically divided subject matter experts, made the situation even more grim. Hexaware introduced an SLA-driven managed services offshore/onsite model with production support, maintenance & enhancement of the airline passenger service applications. Our team provided rich support to common IT platform development, migration and de-migration activities. Key achievements for the airline: Helped develop check-in over web, kiosk and mobile 99% improvement in system stability Adherence to IATA compliance Faster time-to-market