Delivered Benefits Beyond Cost to Europe’s Largest Airline Group via Airline Check-in Application Managed Services

An airline technology provider needed to reduce their maintenance and support costs and move to a Time & Material model with 24X7 support. Besides, resistance to outsourcing, lack of permanent resources and geographically divided subject matter experts, made the situation even more grim.

Hexaware introduced an SLA-driven managed services offshore/onsite model with production support, maintenance & enhancement of the airline passenger service applications. Our team provided rich support to common IT platform development, migration and de-migration activities.

Key achievements for the airline:

• Helped develop check-in over web, kiosk and mobile
• 99% improvement in system stability
• Adherence to IATA compliance
• Faster time-to-market