Accelerated Digital Transformation Journey for a Leading European Telecom Provider

Accelerated Digital Transformation Journey for a Leading European Telecom Provider

Hexaware partnered with a leading Telecom provider to build and operate a future state operating model using digital labor for transformation. The customer was initially apprehensive about offshoring their back-office operations but comprehending Hexaware’s inimitable DMS platform, automation and innovation capabilities, they adopted our Digital Shared Services Back Office Model across 9 countries to reap the following benefits:

  • 56% reduction in overall AHT over the 1st year of operation.
  • 50% reduction in AHT for the invoice copy process.
  • Quality metrics improved from 95% to an awesome 100%.

Read our case study to know how Hexaware served as a Business Operations partner for a Telecom provder's digital transformation.

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