Accelerated Digital Transformation Journey for a Leading European Telecom Provider

A leading Telecom provider partners with Hexaware to build and operate a future state operating model using digital labor for transformation. The customer was initially apprehensive about offshoring their back-office operations but comprehending Hexaware’s inimitable DMS platform, automation and innovation capabilities, they adopted our Digital Shared Services Back Office Model across 9 countries to reap the following benefits:

• 56% reduction in overall AHT over the 1st year of operations.
• 50% reduction in AHT for invoice copy process.
• Quality metrics improved from 95% to an awesome 100%.

Read our case study to know how Hexaware served as a Business Operations’ partner for a Telecom customer digital transformation.