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A US-based Healthcare Firm Leverages Agile DevOps for Operational Efficiency, Innovation & Better ROI

Our customer, a leading healthcare provider in the USA, wanted to enhance their existing operating model to improve operational efficiency and transparency.

The solution included the use of a Digital Application Support and Maintenance (ASM) model, leveraging Hexaware’s crowd-sourced initiative – Brainbox, for continuous improvement and innovation. This helped achieve business objectives like reduced ticket volume, improved overall service experience and faster time-to-market. There was also focus on continuous integration and delivery as well as increased business-to-IT alignment through training, coaching and governance.

Key Benefits:

  • Total cost savings of approximately US $1.8M per annum
  • Effort savings of approximately 6500 hours per annum

Read this case study to understand how Hexaware helped leverage Agile DevOps for automation, thereby enabling operational efficiency, innovation and better ROI.

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