The Digital age has brought the concept of a “connected traveler” & an “unparallel guest experience”, giving fingertip access to more travel options, real-time status & social sharing. With ever-changing guest demographics, increasing expectation of guests and the influence of social media and smartphones have driven greater need for personalization. Facing the trade-off between meeting changing customer’s expectations while keeping operational costs under control, is an enormous challenge. Thus, as one of the largest services industry, Travel and Hospitality market faces unprecedented challenges such as costs, customer retention, maintenance of skilled employees, keeping costs low while increasing quality and information sharing.
At Hexaware, we are committed to provide an engaging personalized experience to our travel and hospitality customers while at the same time managing cost challenges and optimizing operations