Data2Digital Transformation

Digital transformation is the new buzzword that has significantly impacted global aviation community via harnessing the power of social, mobile, cloud and analytics.

Hexaware’s data to digital solutions helps you to digitally re-imagine the connected world of aviation – above & below the wings to deliver superior customer experience and making the business simpler, yet attractive, to your customers.

Digital transformation solutions to enhance customer experience; enable Airlines and Airports to accurately predict passenger load; ancillary revenue enablement with tighter information integration; operational efficiency improvement with faster flight boarding are some solutions being used by some of the largest airlines and airports across the globe

Application Transformation Management

The Travel & Transportation industry needs to keep pace with the exponential growth of data and technology and optimally utilize resources. It is critical to upgrade the IT systems of airlines, GDSs, OTAs and railways among others bringing in operational efficiency.

We at Hexaware, offer a wide range of application transformation services to address numerous customer-specific problems. Application transformation with custom development essentially consists of the following options:

  • Bespoke Application Development
    • Strategic Study and Analysis
    • Enterprise Architecture Design
    • Application Development and Implementation
  • Application Integration/ Re-engineering –
    • Enterprise Integration
    • Web Enablement (Re-engineering)
    • IT enabled Business Process Re-engineering
  • Application Support & Maintenance
    • Production Support
      • Level 1, 2,3 & 4
      • 24 x 7 support services
    • Development Support
      • Enhancements
      • Upgrades
  • Application Migration –
    Alleviate risk in application complexity, security scalability, and compliance concerns leading from migration

Infrastructure Management Services

Hexaware’s rich experience in managing hybrid infrastructure environments and application services enables us to deliver best-in-class IT platforms, to run and deliver a quality experience to multiple users in the eco-systems of Travel & Transportation business.

Our key service offerings in IMS arena are as follows:

Business Intelligence & Analytics

As one of the largest services industry, the Travel and Transportation (T&T) industry faces unprecedented challenges such as costs, customer retention, maintenance of skilled employees, keeping costs low while increasing quality and information sharing.

Business Intelligence (BI) Practice at Hexaware offers comprehensive BI Solutions catering to the needs of the Industry. Our deep domain expertise across various business areas in the T&T space help stakeholders take informed decision based on the data available. The key business areas are –

  • Maintenance, Repair and Overhaul (MRO)
  • Cargo Management
  • Customer Relationship Management
  • Sales and Service
  • Flight Operations
  • Commercial including pricing, planning, revenue management and revenue accounting
  • Warehouse Management

Our Key Analytical Packs for Travel and Transportation Industry are:

  • MRO Analytics – A pre-built analytical pack addressing various subject areas including Vendor Analysis, Turn-Around Time Analysis, Warranty Loss Analysis, Defect Analysis, Inventory Planning and Safety / Regulatory Compliance.
  • Cargo Analytics – A pre-built analytical pack addressing various subject areas including Capacity Utilization, Route Profitability, Cargo Segmentation and Demand Planning.
  • Passenger Analytics – A pre-built analytical pack addressing various subject areas including Customer Retention Insight, Customer Segmentation, Customer Lifetime Value, Predicting Customer Behavior, Mileage Plan Effectiveness and Co-branded Promotion Effectiveness.

Product Engineering

The current digital wave across the globe has put the software product companies on the top spot & on growth path with accelerating pace & high expectations. Travel & Transportation industry, with a gear shift in e-commerce space, is one of the major sectors, experiencing this growth & expansion. However, at the same time, they face challenges like continuous innovation, technology evolution, product portfolio maintenance and shorter product development lifecycles.

At Hexaware, we leverage our rich domain knowledge coupled with talented human capital, to provide product engineering offerings that help Travel & Transportation (T&T) companies to constantly innovate, improve time-to-market and maintain diverse product portfolios at reduced costs.

Hexaware has experience and capability in managing and executing projects of fluctuating sizes and its mature application development process comprises of the entire software development life cycle, following models like Agile, Waterfall, Iterative etc. We are the journey partners in product development cycle with many companies who utilized our services to build desktop, web and mobile products and solutions.

Key Support Areas:

  • Thorough attention to CMMI and ISO quality standards, strong expertise in different technologies and industries, and dedication to consistent customer satisfaction and on-time delivery
  • Managing technology transformations in the software industry such as SaaS, Mobile and Cloud Computing.
  • Improving time-to-market capabilities
  • Localizing and customizing software products in different languages for different geographies.

Business Process Services

The Travel & Transportation industry increasingly depends on being able to integrate customer service, planning, communications and partner information in order to operate more efficiently and gather data to drive better business decision making.

Business process outsourcing (BPO) represents one such strategic progressive area for travel & hospitality firms striving to stay afloat in these tumultuous times.

Hexaware BPS Core operations include :

Experience Management

  • Customer On-boarding
  • Customer Maintenance

Transactional Management

  • Finance & Accounting (F&A) Services
  • HR Outsourcing
  • F&A
  • Robotic Process Automation
  • Healthcare

Digital Assurance

Hexaware provides end-to-end digital quality assurance services to empower companies in travel & transportation industry to be digital disruptors in their market place. We offer value added testing services including comprehensive offerings to help our clients assure quality across their web, social and mobile channels in addition to their back offices systems.

Key Features

End-to-end Project Testing

  • Dedicated Centre of Excellence (CoE)
  • Qualitative and quantitative test management
  • Project and program management

Functional Testing:

  • Manual testing
  • Automated testing
  • Application-specific testing
  • Regression testing

Non-functional Testing:

  • Performance/Load/Stress/Volume testing
  • Availability and reliability testing
  • Application security testing
  • Compatibility testing

Mobile Testing

We have significant expertise in mobile application testing. Key areas include:

  • Stress testing, load testing, and performance testing
  • Interoperability testing
  • Platform/Integration testing
  • Automated regression testing
  • Usability testing
  • On-device emulator testing

Enterprise Solutions

Hexaware Enterprise Solutions help Travel & Transportation companies transform business, improve operational efficiency and adopt advanced technologies. We provide end to end services across various set of on premise and on cloud Enterprise Solutions

We offer the industry’s most comprehensive Enterprise Application services portfolio, with strong capabilities in world-leading applications as highlighted below:

On Premise Enterprise Solutions

On Cloud Enterprise Solutions

Service Offerings

  • Advisory Services – Package Selection & Evaluation, Business Process Assessment, Enterprise Solution Roadmap
  • Core Services – Platform Migration, Implementations, Global Rollouts, Integration, Upgrades, Application Support & Maintenance, Testing
  • Enhanced Services – Hosting, Custom Development, BPO, Big Data/Analytics, Mobility

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