Xenon – AI-led Application Support Platform for Guidewire - Hexaware

Xenon – AI-led Application Support Platform for Guidewire

Guidewire Application Performance has a direct impact on your Business. To ensure a consistently smooth experience for customers, Guidewire applications need to run efficiently 24×7.

In order to ensure that your Guidewire Applications support your business, you need to:

  • Align IT and business goals
  • Spend time improving your application performance rather than firefighting to make the application available 24×7

The reality is that application teams spend 80% of their time in Reactive/BAU activities, and struggle to find time for preventive and perfective maintenance activities. Hexaware’s AI-led Guidewire Application Support helps you reduce the time you spend on Reactive maintenance by:

  • Preventing incidents
  • Automating recovery when prevention is not possible
  • Enabling Self-Service where #1 and #2 don’t work

Why work with us?

Our credo is Automation First, Self Service Next and Smart People last. In order to help efficiently run Guidewire InsuranceSuite and EnterpriseEngage, we follow a 5-step approach, ably supported by our AI/ML based platform, Xenon. This approach involves:

  • Continuous Monitoring and Reporting: To align Business and IT KPIs
  • Automation-led Operations to prevent incidents and automate recovery
  • Optimized operating model and PEX: To improve efficiency, resolve incidents first time right and reduce release cycle time
  • Risk Free Transition: Guarantees accelerated transition at fixed cost
  • Innovation & Customer Delight: Over and above contractual obligations


  • 15-25% guaranteed benefits through automation and process excellence
  • 2%-5% improvement in Business & IT KPIs
  • 15% Cost Savings
  • 27% productivity improvement
  • 20% FTE Reduction
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