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Drive Faster Loan Processing With SBA Paycheck Protection Program Loans Solution

The COVID-19 outbreak has thrown challenges at banks and financial institutions that have never even been part of “Plan B” in most business strategies.

The Coronavirus Aid, Relief and Economic Security (CARES) Act and the Paycheck Protection Program (PPP) have triggered sudden, growing and massive influx of loan applications. We want to help you in the race against time to secure maximum SBA Paycheck Protection Program loans for your small business and commercial clients.

We realize that you need to act fast to secure the direct financial assistance for small businesses that bank with you and help them tide over the crisis and maintain payroll.

Hexaware’s SBA Paycheck Protection Program Loans Solution

Our Paycheck Protection Program Loan offering is a one-stop, out-of-the-box solution that can speed up loan processing and reduce the burden on banking operations and infrastructure.

It is a robust and nimble solution powered by best-in-class FinTech.

The front-end of our solution enables:

  • Customer queries, Loan Application fill-in & pre-qualification with Virtual Assistant Chat Bot
  • Speedy customer interactions and quick loan application intake armed with a simple interface built on Salesforce Community Cloud and Service Cloud.
  • Effective Self-service
  • Responsive web portal available on mobile, tablet and desktop

How Hexaware’s SBA Paycheck Protection Program Loans Solution Fast-Tracks Loan Processing

The solution has an intelligent mix of automation and manual activities to significantly speed up the Paycheck Protection Program loan processing.

  • AI-based document processing
  • RPA bots
  • Automated data collection & packaging
  • Digital ID Verification & eKYC leveraging AI/ML

Hexaware’s Business Process Services offer full range of Contact Center Operations for Paycheck Protection Program Loan Processing to SMBs.

Our Manual Contact Center Operations span the full commercial credit lifecycle of Paycheck Protection Program for small & medium business, including;

  • Enquiry
  • Origination
  • Customer Onboarding
  • Document Verification
  • Loan Processing
  • Sanction & Disbursement
  • Servicing
  • Forgiveness Document Verification
  • Closure


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