hexawre

Disruption in Application Support & Maintenance with
#AutomationFirst Approach

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Spending millions on revamping their digital touch points, enterprises are beginning to realize the limits of a customer experience-only approach to digital transformation. The reality is enterprises’ landscapes are trifle dated and cannot be replaced without sustainable cost. The most promising lever for accomplishing the above is automation.

Hexaware commissioned Forrester Consulting, early this year, to evaluate the trends, drivers, and challenges of Application Management and Support.

This survey will challenge your thinking, and guide you to an automation-first mindset and progress you to move forward your application support in the age of digital transformation. Automation has toppled the traditional ladder, with interesting revelations like:

  • Automation is second top lever for reducing AMS cost, next to application modernization
  • It has moved beyond mere password reset and access requests to more savvier areas like ‘sense and respond’ to preempt issues
  • Automation is shaking up the industry (more than 30% of Enterprises are influenced by automation)
  • 60% of firms with more than $5B (USD) in revenues across industries and geographies will invest between $250K and $500K (USD) in automation

This expert survey has analyzed enterprises across the globe in the revenue range of $500 M to >$ 20 B, covering key decision makers across APAC, UK, Europe, Middle East and USA. Access this exclusive Forrester TAP report to leverage automation as a holistic strategy, to improve the efficiency of your AMS” with “Access this exclusive Forrester TAP Study to leverage automation as a holistic strategy, to improve the efficiency of your AMS

FORRESTER TAP STUDY DOWNLOAD

This expert survey has analyzed enterprises across the globe in the revenue range of $500 M to >$ 20 B, covering key decision makers across APAC, UK, Europe, Middle East and USA. Access this exclusive Forrester TAP Study to leverage automation as a holistic strategy, to improve the efficiency of your AMS.