Webinar: Smarter Aviation for Tomorrow: Revitalizing Travel and Passenger Experiences - Hexaware

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Webinar: Smarter Aviation for Tomorrow: Revitalizing Travel and Passenger Experiences

11 September, 2019


September 11th, 2019 - 18:30 IST | 14:00 BST | 11:00 EDT | 15:00 CEST

Webinar: Smarter Aviation for Tomorrow: Revitalizing Travel and Passenger Experiences

Join us and IATA for a LIVE webinar on September 11 th, 2019 at 11 AM EDT (2 PM BST). IATA has forecasted passenger numbers to reach 8.2 billion by 2037 and these rising numbers have sparked an increasing demand for personalized experiences and superior passenger services. Besides, SITA’s 2019 Passenger IT Insights research has marked the three points with contrast in satisfaction between tech-enabled passengers and those who relied on face-to-face service – during dwell time (+5.8%), while boarding the aircraft (+8.1%), and when collecting luggage (+8.6%). Digital transformation in aviation is key to address the needs of the new-age customers.

On this LIVE webinar, Eric Leopold from IATA and Ravi Chander KVP from Hexaware will explore how the aviation industry can redefine value by creating digital touchpoints across the customer journey to increase revenue opportunities and bring operational efficiency.


Webinar Coverage:

  • Context setting - Importance of customer experience in aviation
  • Digital transformation to create personalization
  • Technologies reshaping customer experience
  • Ways to transform the aviation travel experience
  • Adding value with key differentiators

Speakers for the session:


Eric Leopold
Director – Transformation for Financial and Distribution Services
IATA

Ravi Chander KVP
Practice Head – Global Travel and
Transportation, Hexaware

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