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• Engage and influence units in driving Training and Development initiatives
• Engage units to co-create Training and Development programs/plans
• Design, plan and execute specific unit requirements including domain and skill certification
• Roll out and drive training need analysis
• Facilitate scheduled and adhoc training delivery
• Support customization of modules as per unit’s requirements
• Identify and coordinate with vendors/institutes to provide external training programs as per unit’s requirement
• Drive and support MDP initiatives
• Provide inputs for development/enhancement of modules
• Ability to support multiple project roll outs
• Ensure client satisfaction, leading to high scores in VOC

• Should understand throughput calculation metrics like attrition, shrinkage.
• Should have handled a minimum of 15 to 25 agents as Team Lead.
• Should be able to handle the team’s weekly reviews and encourage team to meet organizational goals
• Responsible for staff retention within the team.
• Should be aware of KRAS, KPIS, SLA, AHT, Occupancy, Attrition Formula, Shrinkage formula.
• Should have Min 2 years of experience as Team Leader

Job description

Employer: Hexaware

Position: Technical QA Manager

Terms of Employment: Permanent/Full Time

Location of Work: Toronto, Ontario

Salary: $107,000.00 annually

Hours of Work: 40 hours/week

 

Benefits:

Eligible for discretionary bonuses and increases in salary. Candidate will be eligible for the company benefits package that includes extended medical, dental, vision, life insurance and leave benefits.

 

Responsibilities:

• Participating in SCRUM meetings on daily and weekly basis.
• Creating the user stories in JIRA for both manual & automation tests and track for implementation.
• Assisting the team in simulating the vehicle warnings/data using DCM simulator – CANoe during vehicle DCM and Head Unit Testing.
• Assisting the team in running and validating the Mainframe jobs during testing.
• Managing test repositories using Zephyr test management tool.
• Developing data validation and comparison related tests (ETL) using Jumbo tool.
• Communicating with internal and external stakeholders scattered across different geographies.
• Participating in UX screen and Architectural review sessions and providing feedback.
• Providing QA status updates to the client’s executive management on a weekly basis.
• Collecting the metrics related to the test execution and defects after every release and reviewing the metrics data with the client’s executive management for any improvements.
• Leading defect triage calls and working sessions for the resolution of QA issues.
• Providing expert technical advice, recommendations, and management to internal and external partners and members with respect to testing strategies, planning and execution of vehicle telematics systems.
• Ensuring the alignment of Business Analysts (BA), Product owner, Scrum Master and test resources to meeting client’s operational and project-based plans and activities, and
• Managing defects and issues using JIRA.

 

Requirements:

• Bachelor’s degree in computer science and engineering.
• Minimum of 3-5 years of working experience in Vehicle Telematics and connected technologies domain covering vehicle & customer registration, subscription and identity management, Vehicle DCM, Head Unit, Back office feeds, Billing, Amortization and Revenue Recognition.
• Should possess good knowledge of End to End Telematics Business Process.
• Sound knowledge of Atlassian JIRA tool.
• Proficient in conducting Joint Integration testing with multiple systems hosted on Azure and AWS cloud platforms.
• Expertise in Automotive vehicle telematics, End to end business process, Vehicle DCM, Head Unit and Back office telematics systems.
• Solid knowledge automation framework to build the scripts for functional and regression tests of web portals.
• Experience using TALOS test accelerator to facilitate better and enhanced test design/execution and reporting, and
• Strong oral and written communication skills and superior interpersonal and relationship building skills.