Today, it has become a business necessity to offer a smooth experience built on the latest technology stack to ever-evolving customer preferences. Dynamics 365 CRM implementation enables enterprises to have operational transparency and strengthen the business model.
Europe-based leading development bank, a multilateral developmental investment bank, partnered with Hexaware to digitize their entire operation aiming to its vision of becoming a Greenbank by 2025.
Our solution included end-to-end Microsoft Dynamics 365 CRM sales functions, a 360-degree view of customer interactions, and smarter insights while focusing on agility. The cloud-based solution was rolled out to 1331+ users located in 39 countries and achieved the following business benefits:
- Enhanced client servicing and satisfaction
- Transparent information sharing
- Improved productivity and brought remarkable process efficiencies
- More opportunity conversions
Hexaware implemented the project under the Microsoft Fastrack program. Microsoft architects reviewed solutions after each major milestone and gave positive feedback on the delivery approach and deliverable quality.
