Winning Customer’s Trust through Complementary Buffer Resources – Dipti Bhor

Initiator: Dipti Bhor

To win Travel Information Provider’s trust and meet the anticipated surge in resource demands, Hexaware provided a buffer resource, at zero cost, to accommodate close to 400 hours of work, and to manage their spike in work. The ordeal of training the buffer resource was shared among the team members, with each spending time to mentor the resource. Impressed with our commitment and trust, the customer added two more billing positions for the next 6 months.
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