Resolving client payment issues in Israel- Vinoth Kaliyamoorthy

The payments of our client – a global bank were being rejected in Israel. Post investigation, we found out that this was due to non-provision of IBAN Details in Field 59, while making payment requests in Israel, it is mandated to provide these details before processing payments. On informing the client about this mandate, they have successfully been able to process payments, resulting in zero rejections.
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