An American Multinational firm, had email intensive business processes with multiple file attachments for each incident. Agents had to view each case and sort out the attachments, based on description and send it to respective email addresses. Multiple cases and multiple attachments affected agents productivity. Hexaware bottom up disruption, devised a means to automate the email integration for Oracle Services Cloud. The exclusive solution, identified files related to incident and dispatched to email server. https://hexaware.com/
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