Client exception change to provide better service- Indu Srinivasan

For one of the largest global bank, Hexaware was involved in updating the return credit balance in the system. Many files had to be reworked, when the client requested to credit the funds back to their accounts. We consulted the client, eliminated the step of updating balance in the system; instead we now make a direct credit to the customer’s account, thus avoiding any duplication of efforts and saving time.
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