Activating the desired bill plan for corporate customers- Sriram

The corporate customers of a large telecom provider were by default registered for the company plan. As a result, the customer had to reach out to customer service for a change of plan, leading to rework. Hexaware’s team worked with the client to modify the process instruction, so that during the subscription registration itself the customer’s desired bill plan is activated, resulting in increased customer satisfaction and delight.
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