Posted by Manikandan Elumalai
Comments (2)
July 16th, 2012

Hi Readers,

In this blog we are going to see one of the common Issues in Business Objects deployment i.e. Stale sessions which catch up the concurrent user licenses. Let’s have a look on the issue briefly.

Problem statement:

Concurrent users are being shown as logged in multiple times and their sessions are not being cleared even when they are not using the Business Objects Applications. As a result concurrent user licenses are getting used up very quickly causing other concurrent users facing login Issues due to unavailability of concurrent user licenses (i.e.) All the concurrent licenses are utilized.

Impact – What are the effects/symptoms of the issue?

Concurrent Users of the system will be facing logon Issues due to unavailability of the concurrent licenses.


  • Effective utilization of existing Business Objects Licensing
  • Useful for re-sizing of Business Objects deployment.

Solution Approach for resolution

1. Always ensure that Session Cleanup Listener and Logon token parameters are configured properly in respective business objects applications.

Open web.xml under <BO Installdir>\Business Objects\Tomcat55\webapps\InfoViewApp\WEB-INF

And make sure that the below configuration has been made (in BO 3.x).

  • Session Cleanup Listener is active/ uncommented.

–          This will ensure the automatic session cleanup is enabled

  • Logon token is set to disabled.

–          Changing the true to false does not allow the token to re-login from stale session.

The above is for Infoview application. If you want to implement the same for other 3-tier applications like CMC, Xcelcius and AdminTools, you have to modify the web.xml for each application directory within Business Objects Installation directory.

2. Implement a SDK utility which periodically monitors and cleans up the stale sessions which consumes the concurrent user license.

Hope the blog could be useful for User and Session management for Business Objects Administrators.

Thanks for reading.

Comments (2)

swapna - March 3rd, 2013

Hi, We are facing some issue with session management. issue: Webi processing services shows sessions as 40-50 even though 3-5 users are logged in. slowly the health of WEbi processing service turn RED and all the scheuled reports will fail with error Maximum connection reached.(Maximum connection is set to 50) Same time users will not be able to open /create reports.. On restart of the server issue will disappear. Can you please help us in resolving this issue. We are recently upgraded to 4.0 from BOXI3.1 R2. Environment is Stand alone. with 8 WEBI services. OS is Windows 2008 64bit. database: SQL Server 2008 R2 Thank you very much in advance.

surojeet - February 6th, 2013

Nice & informative article.

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