Story
Series
Transforming HR operations for a
Global Insurance giant
Executive summary
Our customer, a global finance and insurance giant consists of nearly 50,000 people across 80 countries. During the 1950s, the corporation underwent international and domestic expansion.
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Key HCM issues
Global expansion is a complex affair. It is an intricate process taking place from multiple fronts, involving human resources, finance, and legal functions. To standardize these processes and to have a smooth transition, they needed a centralized system.
The business momentum kept the customer growing inorganically through multiple geographies and the company ended up with many disparate, siloed business systems.
Due to these disparate systems, the customers faced many critical challenges
Lack of centralized
management
Lack of a central view
Enormous CAPEX
Fragmented HR operations
Heavy licensing costs
As a result of siloed operations, it was extremely difficult to get a centralized view of their human capital. They struggled to move the workforce across the borders and incurred extra licensing costs to maintain many business systems. Over time, it started to terribly impact their agility and operational efficiency. Tackling the issues faced by the customer required global business process re-engineering with a centralized HCM system.
Moving the people and operations to the Cloud
The customer felt the need to transform the HR function into a strategic business partner. This wouldn’t have been possible without centralizing the entire HR function. Having on-premises systems such as PeopleSoft wasn’t the ideal solution. That’s when they started evaluating Cloud options.
Workday: The HCM on Cloud
The customer started evaluating Workday in 2011 and began its implementation subsequently. Why Workday? There are many key benefits this Cloud-only HCM solution has to offer. The customer carried out a phased approach with the help of this unified application and targeted countries with smaller workforce for a smooth transition.
Workday offers the following benefits
No CAPEX: Runs entirely on Cloud, only operational costs have to be borne
Entire HR operation in one place
Well- organized
Simple and user-friendly
Constant updating: Updates rolled out every six months
Platform-agnostic: Being Cloud-based, works on PCs, Macs, and smartphones
Hexaware becomes a strategic partner
Switching to Workday wasn’t easy, as the data was spread across multiple systems and was handled by multiple teams. Hexaware worked across the PeopleSoft, HR reporting, and business intelligence applications during their move to Workday. Segregated migration to Workday happened from 2011 to 2015 in a phased approach. Hexaware formed separate teams and between 2012 to 2014, supported the client in quality assurance for both Workday and PeopleSoft. Expert solutions were provided, best practices were recommended and a future roadmap for the HR reporting was laid out for the entire organization.
Project roadmap
The overall project roadmap is as below
phase 1
North America
HCM migration
Integrations: Workday to
PeopleSoft payroll
phase 2
Decommissioning
bolt-on reporting tools
phase 3
HR reporting
migration to Workday
phase 4
UK HCM migration
phase 5
US payroll
migration to Workday
phase 6
Migration to Workday
for other countries
phase 7
Hexaware continues to support the customer in its Workday HCM & reporting areas such as post-implementation system support in terms of bug fixing and operational efficiency.
Some of the key responsibilities include
Timely release of enhancements & fixes based on SLAs
Improved
productivity
Significant reduction
in support and maintenance costs
Increasing the application stability and predictability
Payroll standardization
Standardized & streamlined HCM application
Hexaware helped the customer centralize its payroll from multiple countries into one Workday-based system
Hexaware built complex studio integrations that allowed the HCM system to interact seamlessly with other business systems for CRM, SCM, enterprise information
management, etc.
The Business Benefits
The customer obtained a solution to all its HCM challenges through this multi-year engagement.
The customer enjoys a single view of its entire HR operations. It no longer needs to query data from disparate, siloed business systems to compile various reports. The HCM dashboard is global, which integrates data in real-time from all the locations.
Prior to this engagement, the customer used to focus a lot on its HR operations. Hexaware freed the client’s HR department from the hassle of HR operations and ensured they focused on “people-first” activities. This resulted in employee satisfaction and declined turnover rates.
With Workday, the customers experienced greater efficiency and productivity by removing the on-prem servers, licensing costs and additional manpower required for DR and business continuity.
Centralized HCM lead to a tremendous improvement in its HR services delivery.
Single HCM dashboard
“People-first” agenda
Significant cost reduction
Improved HR service delivery
Hexaware continues to deliver level 1, 2, 3 support, bug fixing, production support, and infrastructure administration
Customer appreciation
The consolidation of all North America Payrolls marks a major milestone towards our company’s HR Systems consolidation efforts, differs from other complex projects because of its reach and value to employees.”
The efforts of the past few months have been formidable and bore results beyond industry expectations; we know there are still a few steps to go, but it is appropriate to pause and reflect on this significant milestone. Well done!”
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Our customer, a global insurance giant consists of nearly 50,000 people across 80 countries. During the 1950s, the corporation underwent international and domestic expansion. It expanded across Europe, North America, and Asia with multiple mergers and acquisitions.
Today it enjoys a revenue of nearly $50 billion, serving nearly 87% of the Fortune 500 companies and 83% of the Forbes 2000 companies; with its customers spread across 130 countries. The customer found it difficult to operate its human capital management operations with siloed business systems across jurisdictions.
Most of its HCM operations in North America were on PeopleSoft. In other countries, they used different legacy HRM systems. For reporting, they used Cognos. For payroll, benefits administration, recruitment, performance management, and any such HCM functions, they relied on disparate systems in those countries.
Back
with Workday solutions
with Workday solutions
Metro 101, Suite 600,101 Wood
Avenue South, Iselin,
New Jersey - 08830
Tel: +001-609-409-6950
Fax: +001-609-409-6910
NA Headquarters
152, Sector – 3
Millennium Business Park
‘A’ Block, TTC Industrial Area
Mahape, Navi Mumbai – 400 710
Tel : +91-22-67919595
Fax : +91-22-67919500
India Headquarters
Level 19, 40 Bank Street,
Canary Wharf,
London - E14 5NR
Tel: +44-020-77154100
Fax: +44-020-77154101
EU Headquarters
180 Cecil Street,
#11-02, Bangkok Bank Building,
Singapore - 069546
Tel : +65-63253020
Fax : +65-6222728
APAC Headquarters
Level 3, 80 Mount St, North Sydney, NSW 2060, Australia
Tel : +61 2 9089 8959
Fax : +61 2 9089 8989
Australia Headquarters
About Hexaware
Hexaware is the fastest growing next-generation provider of IT, BPO and consulting services. Our focus lies on taking a leadership position in helping our clients attain customer intimacy as their competitive advantage. Our digital offerings have helped our clients achieve operational excellence and customer delight. We are now on a journey of metamorphosing the experiences of our customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy - ‘Automate Everything , Cloudify Everything , Transform Customer Experiences . ’ Hexaware services customers in over two dozen languages, from every major time zone and every major regulatory zone. Our goal is to be the first IT services company in the world to have a 50% digital workforce
Learn more about Hexaware at https://www.hexaware.com
https://www.hexaware.com | marketing@hexaware.com
®
®
®
Hexaware is the fastest growing next-generation provider of IT, BPO and consulting services. Our focus lies on taking a leadership position in helping our clients attain customer intimacy as their competitive advantage. Our digital offerings have helped our clients achieve operational excellence and customer delight. We are now on a journey of metamorphosing the experiences of our customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy - ‘Automate Everything ,
Cloudify Everything , Transform Customer Experiences . ’ Hexaware services customers in over two dozen languages, from every major time zone and every major regulatory zone. Our goal is to be the first IT services company in the world to have a 50% digital workforce
Learn more about Hexaware at www.hexaware.com
About Hexaware
Metro 101, Suite 600,101 Wood Avenue South, Iselin, New Jersey - 08830
Tel: +001-609-409-6950, Fax: +001-609-409-6910
NA Headquarters
152, Sector – 3, Millennium Business Park, ‘A’ Block, TTC Industrial Area
Mahape, Navi Mumbai – 400 710
Tel : +91-22-67919595, Fax : +91-22-67919500
India Headquarters
Level 19, 40 Bank Street, Canary Wharf, London - E14 5NR
Tel: +44-020-77154100
Fax: +44-020-77154101
EU Headquarters
180 Cecil Street, #11-02, Bangkok Bank Building, Singapore - 069546
Tel : +65-63253020
Fax : +65-6222728
APAC Headquarters
Level 3, 80 Mount St, North Sydney, NSW 2060, Australia
Tel : +61-2-9089-8959
Fax : +61-2-9089-8989
Australia Headquarters
https://www.hexaware.com | marketing@hexaware.com
®
®
®
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