Airline Cargo technology
GTT
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Air transportation is not new for Hexaware, hence, capturing vital aspects of the problem statement from a business perspective was simple. To gain the client’s confidence towards the transformation journey, Hexaware re-engineered Cargo Pricing module of the system and integrated it with the Legacy stack.
This transformation included a well thought out data migration strategy from the existing legacy platform to a next generation system with over 99% accuracy. This transformation was rolled out for all 14 airline customers hosted on the legacy stack within a period of 2 years. The prominence of this transformational success created a strong influence amongst our client’s decision makers to relook at the massive development project with Hexaware as the incumbent.
Why Hexaware
Story
Series
with re-engineering
Modernizing
Behind the scenes is a tedious end-to-end cargo system that manages all transactions across the Order, Forecast, Documentation (airway bill/letters of origin), Warehouse, Tracking, Financials and Accounting.
A good software does not suffice the purpose of managing all of these efficiently. The process must have a “Unique” and “Modular” cargo system that can scale to manage complex requests ranging from transporting live animals, toxic gases to flammable substances and many more.
Every cargo shipment has to go through endless paperwork and a long list of “do’s and don’ts” in its expedition.
As tech companies introduce newer and more competitive platforms, there are occasions when a great product’s size and existence becomes its predominant impediment. That’s what our client; a pioneer air transportation technology company with its flagship 40-year-old cargo system realized. Although the system was a favorite among leading Airline Cargo businesses, it was largely legacy and lacked modern functionalities.
The client realized that application development and maintenance of classic mainframe-based systems were very expensive. Besides, legacy systems limit the business’s ability to create new features and services. Adding to all these, was the client’s uneasiness to invest towards advancements of the existing product.
Adapting as per the changing ecosystem
Simplifying processes with re-engineering
To kick start the re-engineering exercise, team Hexaware conducted JAD sessions in the early stages of the project and also participated in a joint workshop with the client to understand the current pain points in the air cargo operations and how they could be simplified. The outcome of this exercise was a vision document which listed the enhancements that needed to be incorporated into the new generation cargo system.
This resulted in simplification of many processes like user experience, allocations, flight planning, inventory management, re-booking and additional new features to piece level tracking which had a significant business impact.
How the modular product took centerstage
The project took a modular approach for this modernization exercise ensuring seamless execution. The scope of the project was end-to-end development of 11 modules with 350 system use cases built using 100+ dedicated team members to release a commercially viable product in just 2+ years. The project was executed using iterative development methodology for base product and Agile development framework for customizations.
Architect
Build
Automate
A tool was built to generate the DB schema from the entity designs reducing considerable database efforts. A well-defined technical framework was built using JEE stack (EJB, Spring, Hibernate, Web Services) which covered all reusable aspects of the project with increased flexibility for customizations tosupport various custom processes.
The availability of a BRMS based Rules Engine eased the definition /change ofrules as required without the technical team‘s intervention in code modifications or execution to get releases rolled out to production. For example, during natural disasters, like hurricanes, etc., airlines now have theability to change business rules quickly, thus, improving airline operations by introducing process checklists and so on.
The team had continuously invested in automation wherever possible, e.g. automated build and deployment using Jenkins integrated with code review using SONAR, unit testing using Junit and a framework for log and server monitoring. A complete regression suite was built using Selenium Test framework customized to suit the needs of the project.
A cargo product with exciting new features
With excellent knowledge of running production systems in the cargo business environment and 20+ years exposure of the client’s operational environment, Hexaware’s work was undoubtedly the one-way ticket towards the system modernization project!
Metro 101, Suite 600,101 Wood
Avenue South, Iselin,
New Jersey - 08830
Tel: +001-609-409-6950
Fax: +001-609-409-6910
NA Headquarters
152, Sector – 3
Millennium Business Park
‘A’ Block, TTC Industrial Area
Mahape, Navi Mumbai – 400 710
Tel : +91-22-67919595
Fax : +91-22-67919500
India Headquarters
Level 19, 40 Bank Street,
Canary Wharf,
London - E14 5NR
Tel: +44-020-77154100
Fax: +44-020-77154101
EU Headquarters
180 Cecil Street,
#11-02, Bangkok Bank Building,
Singapore - 069546
Tel : +65-63253020
Fax : +65-6222728
APAC Headquarters
About Hexaware
Hexaware is the fastest growing next-generation provider of IT, BPO and consulting services. Our focus lies on taking a leadership position in helping our clients attain customer intimacy as their competitive advantage. Our digital offerings have helped our clients achieve operational excellence and customer delight. We are now on a journey of metamorphosing the experiences of our customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything®, Cloudify Everything®, Transform Customer Experiences®’. Hexaware services customers in over two dozen languages, from every major time zone and every major regulatory zone. Our goal is to be the first IT services company in the world to have a 50% digital workforce.
Learn more about Hexaware at http://www.hexaware.com
www.hexaware.com | marketing@hexaware.com
DEPARTURE
ARRIVAL
01/04
03/04
02/04
The product is enabled for cloud deployment, multi hosting and all the business services are exposed as web services so that the product can integrate well with third party portals, mobile apps, kiosks, scanners, flight operations system, data warehousing tools as well as with external ancillary cargo applications like revenue management systems with ease.
The new system was also equipped for improved customer experience by adopting certain customer friendly features. A hybrid mobile application was built on top of the cargo system to aid the cargo agents to carry out the warehouse operations with ease. Also, the new application had an improved user interface with graphical visualization in areas like inventory management.
Banking on the prior work in the cargo rating and revenue accounting modules, our team was able to scale faster to a full-blown system development. The limitation of the legacy system to create new features and services have been overcome by modernization. Support from the client’s airline group helped us commit to aggressive timelines. The product is easier to diagnose, and issues can be addressed without disrupting the entire application.
04/04
The new product is in-line with IATA initiatives like E-Freight and E-NOTOC and used the latest IATA XML Messages. It also integrated with 3rd party portals, mobile apps, kiosks, scanners, flight operations system, data warehousing tools and revenue management systems.
Adapting as per the changing ecosystem
As tech companies introduce newer and more competitive platforms, there are occasions when a great product’s size and existence becomes its predominant impediment. That’s what our client; a pioneer air transportation technology company with its flagship 40-year-old cargo system realized. Although the system was a favorite among leading Airline Cargo businesses, it was largely legacy and lacked modern functionalities.
The client realized that application development and maintenance of classic mainframe-based systems were very expensive. Besides, legacy systems limit the business’s ability to create new features and services. Adding to all these, was the client’s uneasiness to invest towards advancements of the existing product.
Why hexaware
Architect
Build
Automate
The requirements for the project were collected from the existing legacy application by code mining, application walkthrough and deep dives intomanuals. System use cases were built by a team of domain experts. This wasconverted to high-level and low-level designs using the Rational Software Architect and code elements were forward engineered from
the design.
Tap to launch
Why Hexaware
As tech companies introduce newer and more competitive platforms, there are occasions when a great product’s size and existence becomes its predominant impediment. That’s what our client; a pioneer air transportation technology company with its flagship 40-year-old cargo system realized. Although the system was a favorite among leading Airline Cargo businesses, it was largely legacy and lacked modern functionalities.
The client realized that application development and maintenance of classic mainframe-based systems were very expensive. Besides, legacy systems limit the business’s ability to create new features and services. Adding to all these, was the client’s uneasiness to invest towards advancements of the existing product.
Back
Air transportation is not new for Hexaware, hence, capturing vital aspects of the problem statement from a business perspective was simple. To gain the client’s confidence towards the transformation journey, Hexaware re-engineered Cargo Pricing module of the system and integrated it with the Legacy stack.
This transformation included a well thought out data migration strategy from the existing legacy platform to a next generation system with over 99% accuracy. This transformation was rolled out for all 14 airline customers hosted on the legacy stack within a period of 2 years. The prominence of this transformational success created a strong influence amongst our client’s decision makers to relook at the massive development project with Hexaware as the incumbent.
Simplifying processes with re-engineering
To kick start the re-engineering exercise, team Hexaware conducted JAD sessions in the early stages of the project and also participated in a joint workshop with the client to understand the current pain points in the air cargo operations and how they could be simplified. The outcome of this exercise was a vision document which listed the enhancements that needed to be incorporated into the new generation cargo system.
This resulted in simplification of many processes like user experience, allocations, flight planning, inventory management, re-booking and additional new features to piece level tracking which had a significant business impact.
Simplifying processes with re-engineering
Back
Architect
The availability of a BRMS based Rules Engine eased the definition /change of rules as required without the technical team‘s intervention in code modifications or execution to get releases rolled out to production. For example, during natural disasters, like hurricanes, etc., airlines now have the ability to change business rules quickly, thus, improving airline operations by introducing process checklists and
so on.
A tool was built to generate the DB schema from the entity designs reducing considerable database efforts. A well-defined technical framework was built using JEE stack (EJB, Spring, Hibernate, Web Services) which covered all reusable aspects of the project with increased flexibility for customizations tosupport various custom processes.
The availability of a BRMS based Rules Engine eased the definition /change ofrules as required without the technical team‘s intervention in code modifications or execution to get releases rolled out to production. For example, during natural disasters, like hurricanes, etc., airlines now have theability to change business rules quickly, thus, improving airline operations by introducing process checklists and so on
Build
Automate
A cargo product with exciting new features
Architect
Build
Automate
The requirements for the project were collected from the existing legacy application by code mining, application walkthrough and deep dives intomanuals. System use cases were built by a team of domain experts. This wasconverted to high-level and low-level designs using the Rational Software Architect and code elements were forward engineered from
the design.
How the modular product took centerstage
The project took a modular approach for this modernization exercise ensuring seamless execution. The scope of the project was end-to-end development of 11 modules with 350 system use cases built using 100+ dedicated team members to release a commercially viable product in just 2+ years. The project was executed using iterative development methodology for base product and Agile development framework for customizations.
A cargo product with exciting new features
Back
04/04
The new product is in-line with IATA initiatives like E-Freight and E-NOTOC and used the latest IATA XML Messages. It also integrated with 3rd party portals, mobile apps, kiosks, scanners, flight operations system, data warehousing tools and revenue management systems.
03/04
Banking on the prior work in the cargo rating and revenue accounting modules, our team was able to scale faster to a full-blown system development. The limitation of the legacy system to create new features and services have been overcome by modernization. Support from the client’s airline group helped us commit to aggressive timelines. The product is easier to diagnose, and issues can be addressed without disrupting the entire application.
02/04
The new system was also equipped for improved customer experience by adopting certain customer friendly features. A hybrid mobile application was built on top of the cargo system to aid the cargo agents to carry out the warehouse operations with ease. Also, the new application had an improved user interface with graphical visualization in areas like inventory management.
01/04
The product is enabled for cloud deployment, multi hosting and all the business services are exposed as web services so that the product can integrate well with third party portals, mobile apps, kiosks, scanners, flight operations system, data warehousing tools as well as with external ancillary cargo applications like revenue management systems with ease.
With excellent knowledge of running production systems in the cargo business environment and 20+ years exposure of the client’s operational environment, Hexaware’s work was undoubtedly the one-way ticket towards the system modernization project!
About Hexaware
www.hexaware.com | marketing@hexaware.com
© 2020 Hexaware Technologies limited. All rights reserved.
Hexaware is the fastest growing next-generation provider of IT, BPO and consulting services. Our focus lies on taking a leadership position in helping our clients attain customer intimacy as their competitive advantage. Our digital offerings have helped our clients achieve operational excellence and customer delight. We are now on a journey of metamorphosing the experiences of our customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything , Cloudify Everything , Transform Customer Experiences .’Hexaware services customers in over two dozen languages, from every major time zone and every major regulatory zone. Our goal is to be the first IT services company in the world to have a 50% digital workforce.
Learn more about Hexaware at http://www.hexaware.com
Metro 101, Suite 600,101 Wood Avenue South, Iselin, New Jersey - 08830
Tel: +001-609-409-6950, Fax: +001-609-409-6910
NA Headquarters
152, Sector – 3, Millennium Business Park, ‘A’ Block, TTC Industrial Area
Mahape, Navi Mumbai – 400 710
Tel : +91-22-67919595, Fax : +91-22-67919500
India Headquarters
Level 19, 40 Bank Street, Canary Wharf,
London - E14 5NR
Tel: +44-020-77154100
Fax: +44-020-77154101
EU Headquarters
180 Cecil Street, #11-02, Bangkok Bank Building, Singapore - 069546
Tel : +65-63253020
Fax : +65-6222728
APAC Headquarters
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