Our
Customer
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Our Customer
AT A GLANCE
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600
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A leading conglomerate of companies in the field of food and feed safety with over 250 global wholesale customers and over 10,000 products
Business
Challenges
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The major challenge our client experienced was of having different ERP systems globally leading to very poor forecasts with just 60-70% accuracy.
Business Challenges
Various ERP systems across different locations like SAP in Europe, Excel in South America and paperwork with notes in Asia lead to clash of interfaces, varying output files, which in turn lead to more confusion
The data management was lacking in efficiency leading to missing data and incomplete information
The overall sales pattern was erratic leading to difficulty in anticipating future demands
Low demand forecasting accuracy of 60-70% resulted in unpredictable demand fluctuations, high cost of sourcing and excessive manufacturing costs
The data management was lacking in efficiency leading to missing data and incomplete information
The overall sales pattern was erratic leading to difficulty in anticipating future demands
Low demand forecasting accuracy of 60-70% resulted in unpredictable demand fluctuations, high cost of sourcing and excessive manufacturing costs
Various ERP systems across different locations like SAP in Europe, Excel in South America and paperwork with notes in Asia lead to clash of interfaces, varying output files, which in turn lead to more confusion
Our
Solutions
Our Solution
Hexaware facilitated Predict Demand Planning due to its advantage of being able to tightly couple across multiple ERP systems for smart collaboration and to plan demand continually and accurately
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OUR
SOLUTIONS
Hexaware helped implement Predict - Demand Planning solution integrated with multiple legacy and home-grown ERP systems
• Hexaware manufacturing team enabled setting up of Azure Data Lake synchronized with our SaaS platform leveraging
Azure SQL instances to help customers obtain near real-time demand forecasts.
• AI based demand forecasting was utilized to handle demand fluctuations efficiently by running continuous forecasts
while adjusting swiftly for market forces
• Our solution enabled selection of sophisticated mathematical models to fit the historical data
• The ability to produce accurate predictive analytics despite low quality of data was a major achievement we provided
to our client
• The solution also generated hierarchical forecasts with automatic reconciliation of group level with SKU level forecasts
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Business
Benefits
HIGHLIGHTS
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Hexaware’s AI/ML driven Predict Demand Planning resolved the gaps in manipulating data and understanding future scenarios. It also increased the cadence of demand planning from quarterly to weekly.
Business
Benefits
85% of interactions previously through calls are now routed through chat
30% faster onboarding with automation and other enhancements like quick routing
Increase in customer satisfaction through focussed data to insights
Reduction in number of licenses.
30% faster onboarding with automation and other enhancements like quick routing
85% of interactions previously through calls are now routed through chat
30% faster onboarding with automation and other
enhancements like quick routing
85% of interactions previously through calls are now routed through chat
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Predict Demand Planning helps our client become more connected across the globe and facilitates predictive analysis for quicker collaboration in reacting and planning new demand fluctuations every week. It aids our client in improving their demand planning and forecasting accuracy phenomenally while reducing the planning time to achieve a much leaner production for cost efficiency. The primary benefits include:
Demand forecasting accuracy progressed above 95% within 3 months
Automation brought 35-40% reduction in total costs by minimizing human intervention
Planners spend 30% lesser time in manipulating data and 50% more time in understanding future scenarios
What our client has to say about our Predict Demand Planning solution –
“Our first impression of Demand Planning was the ease at which we integrated all of our systems globally. We now have incredible clarity on our demand and how it could look in future.”
