Hexaware Implements Markit EDM for a Leading Investment Management Firm Hexaware Implements Markit EDM for Investment Management Firm

Hexaware Implements Markit EDM for a Leading Investment Management Firm

CASESTUDY

AI, ML, Virtual Assistants and Automation Deliver Operational Excellence and 99% SLA much to the customer’s delight

CASESTUDY

Our Customer

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets

Our Customer

AT A GLANCE

800

Lorem Ipsum is simply dummy text of the printing and typesetting industry.

200

Lorem Ipsum is simply dummy text of the printing and typesetting industry.

600

Lorem Ipsum is simply dummy text of the printing and typesetting industry.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

The client is a leading investment management firm known for providing multi-manager funds, global indexes, & world-class investment management products & services to personal & institutional clients.

Business Challenges

As the client dealt with investments globally, they were looking for a centralized solution that would give a consolidated view across various investment divisions.

Business Challenges

Deliver self-service for 70% of the service requests and reduce dependency on the customer service center

Paperless delivery to reduce annual mailing volume by 50,000 – 70,000 pieces

Deliver digital experience for a positive impact on the policyholder’s satisfaction

Setting up accurate tooling for all aspects of testing to market

Reduce time/effort spent on new feature development

The client wanted to consolidate and integrate data for Security, Position, Transaction, Trades, General Ledger, TAXLOT, Forward Currency Contract, NAV, Price, FX rates, ARM data, OTC, IBOR, etc. This is when they encountered the following challenges-

Deliver self-service for 70% of the service requests and reduce dependency on the customer service center

Siloed data

Multiple ODS (Operational Data Store) and warehouses

Develop an agile and better data mining and analytics services

Accelerating the time-to-market

Establish an operating platform for supporting the planned enhancements to operate investment divisions

Deliver self-service for 70% of the service requests and reduce dependency on the customer service center

Multiple ODS (Operational Data Store) and warehouses

Develop an agile and better data mining and analytics services

Our Solutions

As the client wanted to have a centralized solution, Hexaware decided to have a single data source by implementing EDM platform, which was going to be one single source with a data hub.

OUR SOLUTIONS

Our SOlution

Fill this form to continue

Multiple data sources lead to added complexity and rising risks. Hence, Hexaware suggested to have a single data source by implementing EDM (Enterprise Data Management) platform, which was going to be one single source with a data hub.

Business Benefits

HIGHLIGHTS

The client’s siloed working and disintegrated operational reporting was overcome with EDM implementation. They were able to collate and manage disparate data on a unified platform.

Business Benefits

Our holistic solution for deviation and amendments management led to excellence in clinical trials operations, effort reduction, and performance improvement.

Business Benefits

Minimal impact and almost nil disruptions during the pandemic as virtual agents took over the load of actual agents

API enabled platform for quick and easy plug in to capabilities ranging from content, concierge requests, user preferences, chat and self-service lifestyle functions

Reduction in number of licenses

Increase in customer satisfaction through focussed data to insights

30% faster onboarding with automation and other enhancements like quick routing

85% of interactions previously through calls are now routed through chat

The client took a layered approach and replaced their multiple data hubs with a single EDM platform that comprised of a 5-layer architecture. This helped them resolve their key challenges and led to the following business benefits-

Cost savings of 10,000 USD per month by curtailing the cost of per security request

10% effort reduction of customer data analyst on security matcher inbox activity through the transition of some of the specialized tasks to Hexaware Data Operations support team

Significant reduction in the execution time (from 3 hours to 1 hour) for a critical feed processing

Initiation of daily SLA status report to show RAG status for all the critical downstream data availability and delays

Thank you for reading

Share in

Thank you for reading