Cloud Migration with Automated Replatforming for Financial Firm Cloud Migration with Automated Replatforming for Financial Firm

Unlocking the Value of Cloud Migration with Automated Replatforming for a Leading Financial Firm

CASESTUDY

AI, ML, Virtual Assistants and Automation Deliver Operational Excellence and 99% SLA much to the customer’s delight

CASESTUDY

Our Customer

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Our Customer

AT A GLANCE

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The client is one of the largest banks with operations in the US, Europe, Australia, Asia Pacific, etc.

Business Challenges

The client wanted to migrate its legacy applications to cloud to be more agile, flexible and align with the business goals.

Business Challenges

Deliver self-service for 70% of the service requests and reduce dependency on the customer service center

Paperless delivery to reduce annual mailing volume by 50,000 – 70,000 pieces

Deliver digital experience for a positive impact on the policyholder’s satisfaction

Setting up accurate tooling for all aspects of testing to market

Reduce time/effort spent on new feature development

The legacy applications that the client was looking to replatform was highly complex, business-critical and controlled core financial business processes. As it involved a complex application, the unavailability of the key SMEs posed a challenge in the modernization journey.

Our Solutions

Hexaware engaged their proprietary application cloud replatforming product suite, amaze for Applications to automate the assessment, transformation, and build and deploy processes.

Our SOlution

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OUR SOLUTIONS

As the legacy application was primarily built in Java and .Net applications, Hexaware proposed amaze , a proprietary and automated application replatforming solution for mass cloud migration, primarily designed for the same applications. We assessed the risks, costs, timelines, and dependencies. The solution was carried out with a strategic approach which included:

Dividing the application into web front end and service back end

The back end EJBs (Session Beans) were replatformed to independent Spring Boot Service Apps with REST endpoints

The web front and each service app were deployed on Tomcat in separate containers on Kubernetes, the cluster on private cloud providing infinite scalability, high availability, high fault tolerance, and improved performance

The service REST API endpoints were secured with OAuth 2.0

Automated testing was done for all macro services

Containerization scripts and CI/CD pipeline were generated for each macro service and web front

Business Benefits

HIGHLIGHTS

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Leveraging amaze , the client was able to seamlessly migrate to the cloud and unlock its strategic value.

Business Benefits

Our holistic solution for deviation and amendments management led to excellence in clinical trials operations, effort reduction, and performance improvement.

TCO reduction of over 50% due to containerization

Elimination of WebLogic

Improvement in developer’s productivity up to 25%

Automation-based approach reduced the total cost of implementation by over 50%

Manual effort reduced by 50 to 75%

The application was rapidly migrated to cloud in just 6 weeks (manual effort would have taken 8 months)

Business Benefits

Minimal impact and almost nil disruptions during the pandemic as virtual agents took over the load of actual agents

API enabled platform for quick and easy plug in to capabilities ranging from content, concierge requests, user preferences, chat and self-service lifestyle functions

Reduction in number of licenses

Increase in customer satisfaction through focussed data to insights

30% faster onboarding with automation and other enhancements like quick routing

85% of interactions previously through calls are now routed through chat

Provide Business Intelligence as a Service to end pharma clients for enabling better customer experience in pharma

Single source of truth for all business needs of top executives (both internal & external)

Easy access to integrated data for analysis and reporting

Complete ownership and democratization of data

Data warehouse evolution to accommodate future data sources

Acceleration of platform adoption for external users

Business Benefits

Minimal impact and almost nil disruptions during the pandemic as virtual agents took over the load of actual agents

API enabled platform for quick and easy plug in to capabilities ranging from content, concierge requests, user preferences, chat and self-service lifestyle functions

Reduction in number of licenses

Increase in customer satisfaction through focussed data to insights

30% faster onboarding with automation and other enhancements like quick routing

85% of interactions previously through calls are now routed through chat

The strategic cloud migration roadmap offered some potential benefits-

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