Reduced TCO with Cloud Migration for a leading US based financial firm
CASESTUDY
AI, ML, Virtual Assistants and Automation Deliver Operational Excellence and 99% SLA much to the customer’s delight
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Our Customer
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AT A GLANCE
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A leading USA-based financial firm with annual revenue of $100 billion, with 7000+ employees and over 30 locations in the USA.
www.hexaware.com |
marketing@hexaware.com
Business Challenges
With its large portfolio of applications, the client recognized the need to move to the cloud for greater agility, enhance customer experiences and achieve competitive advantage.
The objective was to improve its application development and performance capabilities, reduce Total Cost of Ownership (TCO) and go to market faster. Embracing the cloud would enable the client’s technology teams to leverage a platform that would allow them to
The client needed to ramp up digital channels urgently — web and Mobile messaging, 3rd party chat and messaging channels including Facebook Messenger, WhatsApp, SMS (1-way / 2-way), Apple Business Chat, LINE, Kakao Talk and WeChat and live chat.
Spend more time building and delivering great software and enhance customer experience
Invest less time provisioning hardware and dealing with other infrastructure concerns
Reduce the burden on its operations team & free up time to work on building new capabilities for the business
Handle the increasing elasticity and scalability requirements of the applications
Our Solutions
Our Solution
We leveraged Amaze® for Applications, our proprietary, automation-led cloud replatforming product suite, for accelerating the cloud journey at scale and speed.
We initiated the process by assessing the large application portfolio to understand the volume of business, size of applications, and the infrastructure, technology landscape, TCO and software license costs. This assessment set the base for automation feasibility and remediations needed for containerization and replatforming. The outcome of this assessment was a set of waves consisting of applications prioritized for their migration to cloud. The client’s earlier software environment consisted of Legacy Java, JEE platforms (EJB, JPA, and older versions of Spring and Hibernate), Oracle Weblogic, and Oracle DB. We replatformed the technologies from Weblogic to JBoss and migrated from Oracle DB to PostgreSQL DB (Open Source Software). The applications were assessed using our in-house Amaze® for Applications tool. The assessment results were used to understand the remediations and the effort required to move the applications from Weblogic to JBoss, the databases from Oracle to PostgreSQL DB, and also to containerize the applications. The next step was refactoring the code for the remediations required for replatforming and containerizing the application and technology platform using Docker EE for faster portability and easy deployment across environments. The functional test automation and performance test automation were implemented using our in-house TALOS framework. We then proceeded to integrate Docker EE with the core CI / CD pipeline tools, including Jenkins, Github, and Maven, for seamless build and release management and agile in-sprint deployments to production.
OUR SOLUTIONS
Our team of experts built a ‘study execution hub’ platform leveraging business process management tools to optimize clinical trials oversight and management of protocol deviations. We leveraged automation with prebuilt guided workflows driving end-to-end and seamless study operations oversight. One of our focus areas was to enable the business users to connect to the mobile-enabled Hub App for centralized study and site monitoring. We could fast-track time-to-market with low-code platforms.
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Business Benefits
HIGHLIGHTS
The roadmap took approximately 12 months for Replatforming, Automation, and Cloud Migration of the Application Portfolio. The business benefits spoke volumes.
85% of interactions previously through calls are now routed through chat
30% faster onboarding with automation and other enhancements like quick routing
Increase in customer satisfaction through focussed data to insights
Reduction in number of licenses. 30% faster onboarding with automation and other enhancements like quick routing 85% of interactions previously through calls are now routed through chat
Reduced Infrastructure Cost of Ownership by 60% through on-demand provisioning and de-provisioning as needed on the Cloud
Software Release Cycles improved from 3 months to every 2 weeks through JIT infrastructure provisioning and faster application releases using CI/CD
Reduced speed to market by 40%
Improved application availability and scalability
Improved development productivity by 40%
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