An Automated Testing Solution for a Top Denmark-based Insurance Company
CASESTUDY
AI, ML, Virtual Assistants and Automation Deliver Operational Excellence and 99% SLA much to the customer’s delight
Read More
H&I
Our Customer
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets
AT A GLANCE
800
Lorem Ipsum is simply dummy text of the printing and typesetting industry.
200
600
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
The client is one of the largest non-life insurance companies in the Nordic region with activities in Denmark, Norway, and Sweden with 4,400 employees and 4 Mn customers.
Business Requirements
Deviations from the approved trial protocol are common during clinical trials. The client, a Clinical Operations Leader, found the overall management challenging as they work on an average with 15 systems, 10-12 SOPs, numerous forms, templates, checklists, and manuals for 3-4 trials simultaneously.
The testing approach to be aligned with the SAFE agile methodology
Process standardization and best practices – Enabling test automation for insurance at user story level instead of system level, use of flexible and functional test environments, tooling, and pipeline automation
Achieve cost efficiency in testing processes
Setting up accurate tooling for all aspects of testing to market
Reduce time/effort spent on new feature development
With the intent of automation, the client had the following objectives to be met:
Hexaware planned to carry out end-to-end testing from design to execution for:
Custom First Notice of Loss (FNOL) self-service portal, mainframe claims applications
Papyrus for document management
Guidewire ClaimCenter, claims and billing interfaces
Our Solutions
Our Solution
Hexaware proposed a holistic solution to manage COVID-19-related protocol deviations and amendments happening during COVID-19 and a centralized hub to monitor clinical trials.
The first step was to set up a unified employee and sponsor experience.
OUR SOLUTIONS
Hexaware implemented iD2E – a test automation solution for extreme automation across the testing life cycle – test design, test execution, and reporting for Travel, Accident – bodily injury and workers compensation lines of business. It helped the client to achieve end-to-end QA life cycle automation from test design, generating automated test scripts to connectors for Hexaware TALOS Test Manager. An incremental optimized end-to-end automation test suite was developed with coverage across minimum viable products and integrated into continuous integration/ continuous delivery platform for auto execution.
Functional Testing
• Test design to execution automation for ClaimCenter and custom FNOL using Hexaware’s iD2E platform • Document production testing in Papyrus • API testing for internal legacy applications
Non-Functional Testing
• Performance testing using JMeter/GatlinG • Testing the interactive session flows in ClaimCenter as part of document creation business flow
Cluster & End-to-End Testing
• Independent testing of integrating various legacy, mainframe, and custom digital applications • End-to-end Guidewire automation testing with first-level interfaces • Reconciliation testing with level 2 interfaces
DevOps Enhancements
Integration of Guidewire test regression suite with DevOps pipeline
• Test design to execution automation for ClaimCenter and custom FNOL using Hexaware’s iD2E platform
• Performance testing using JMeter/GatlinG
• Independent testing of integrating various legacy, mainframe, and custom digital applications
• End-to-end Guidewire automation testing with first-level interfaces
Fill this form to continue
Business Benefits
HIGHLIGHTS
2013
2014
2015
2016
2017
2018
2019
Timeline graph with animated mask
2nd point to add here
3rd point to add here
Massa arcu parturient, conubia expedita incidunt adipisicing aonvallis tempora venenatis viverra.
Our holistic solution for deviation and amendments management led to excellence in clinical trials operations, effort reduction, and performance improvement.
85% of interactions previously through calls are now routed through chat
30% faster onboarding with automation and other enhancements like quick routing
Increase in customer satisfaction through focussed data to insights
Reduction in number of licenses. 30% faster onboarding with automation and other enhancements like quick routing 85% of interactions previously through calls are now routed through chat
Adopting a business-driven test strategy has led to the improvement in test coverage by 25%
Complete integration of testing tools with DevOps for rapid deployment increases the release velocity from 2 deployments per week to 2 deployments per day
Reduced the overall testing effort by 20%
Less than 1% defect slippage to production
Share in
Thank you for reading
