Automation presents a significant disruption in Telecom sector and the combination of knowledge from ML, AI, IoT, RPA, cloud and data management will bring a new digital transformation in this industry. These automation tools are useful to the telecom industries in some of the following ways:
- Detect fraudulent calls
- Predicting customer churn
- Service Assurance
- Intelligent Customer Relationship Management
The big challenge now is to create this digital knowledge and lead towards a cultural switch that will drive revenues and build a strong customer base.
