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Today’s consumers are demanding superior technology experience and value for every dollar spent. Evolution of technology at such a speed is unprecedented, which in turn has made technology the first and the most significant touch point for airline providers with their valued customers. Earlier it was the industry that used to drive technology experience to improve operational efficiencies however, now the travelers drive the demand of their technology experience. We at Hexaware have been a key enabler in developing, maintaining, and supporting mission critical applications and processes that helps airlines to reach out to their customers and deliver high quality travel experience.
The most important touch points between the airline and the customer are booking and check-in process at the airport. The smoother the process the better the customer experience. Airlines are increasingly resorting to the use of technology to empower the passenger for a customized and enjoyable travel experience.
Hexaware has proven expertise in providing passenger solutions, having worked multiple renowned airlines across the globe. We have been involved in development of new generation passenger systems and are a preferred development partner for leading product vendors in Travel space. In addition to application development and product engineering, we provide application maintenance and support services for passenger services system (PSS) like Reservation, Fares, Ticketing and Departure Control systems in legacy (USAS and TPF) as well as next generation technologies.
Featured Case Study – Application Development, Maintenance and Support of Reservation System for Leading Asian airline
Leading Asian Airline cuts costs and leverages on skill through Application Development, Maintenance.. Download
Hexaware’s expertise in passenger services system is spread across the following sub-domains
| Sub-Domain | Area of Expertise |
| Reservation | Schedule, Availability, Space Control, Booking & Cancellation, PNR, Fares, Seats, Interlining (EDIFACT), Code Share, Married Segments, Customer Loyalty Systems (CLS), Messaging (Type A, Type B), Form of Payment, Special Service Handling (SSR) |
| Departure Control | Check-in (Agent, KISOK, Web, Mobile), Seats, Baggage Handling, PNL, ADL, Boarding Pass, PAX Manifest, Security Messages, Boarding Control, Go show, Weight and Balance, Irregular Operations. |
| E-Ticketing And Miscellaneous Document |
Issuance, Exchange and Re-Issue, Refunds, Void, Interfaces to RES & DCS, Interline E-ticketing, Revenue Accounting interface, EMD – A and EMD – S, Interlining, Reporting |
| Interfaces | Revenue Accounting and Revenue Management, BSP, GDS, Secured Flight/ APIS/ Crew APIS, APP, Switches. |
Boutique Services
- Integration Services – Airline System integration, RES Integration
- Legacy Modernization
- Business Intelligence
- Testing Services (Manual and Automation)
