Travel and Transportation Overview

Travel and Transportation Overview

Digital Transformation is the Facilitator to increase revenue and optimize operations in the Travel & Transportation Industry

The current decade has seen the travel & transportation (T&T) industry finally realizing the benefits of the radical technological changes of the past decade. Airline industry in particular has been notorious in being a laggard and underutilizing the power of new technology. To be competitive Industry players will have to continuously innovate ways to ensure better customers service as well as reduce operational costs through effective use of information technology.

In an increasingly digitalized world, customers are demanding more personalized messages, customized promotions and are increasingly unpredictable towards the messages they respond to. To create a truly personalized experience for the customer, Hexaware has the relevant experience and capability to effectively mine multiple streams of data from across organizations and be able to integrate, harmonize and interpret that data instantaneously. With its innovation centric solutions, we are helping the T&T industry to realize greater revenue and bring in extra efficiency in their day-to-day operations.


From legacy to new generation technology, we will partner with you on your transformation journey supporting your business area. We have Focused Expert Centers across Cargo, Reservations, DCS, Revenue Accounting & Management, MRO, e-Ticketing, Visibility Solutions, and e-Freight, and provide the requisite BPS services to complement our IT service offerings.


Airlines & Airports

Deliver technology that pervasively impacts 500 million plus airline passengers annually

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Travel & Hospitality

Consistent & Unified 360 degree Customer View for Travel & Hospitality customers

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Transportation & Logistics

A billion shipments impacted every year through our services & solutions

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Following are some of the benefits that our clients have experienced using our data to digital transformation solutions which help them understand their customer better and help optimize their operations

Leading Airline ensured a flawless customer experienceDigitalized & revamped the way of luxury travel planning by creating a unified and enriched user interfaceTransformed transportation business via implementation of BPM solution & TMS
When a Leading Airline wanted to introduce all new merchandizing for better customer experience while improving revenues; it chose to provide unified customer experience through all channels securely.When a leading luxury resort & properly owner had complexity in managing disparate technology, it trusted on creating a digitally attractive & personified customer experience via developing a CMS based website. The client is now attracting more than 60% increase in online resort bookingsA leading freight forwarder transformed the way of delivering its services to its customers. With the integrated new solution, it not only improved productivity >50% but made their customer on-boarding experience seamless & saved dollars


Our key service offerings for Travel and Transportation customer covers:

  • Data to Digital Transformation Solutions
  • Application Development Services
  • Application Maintenance & Support
  • Infrastructure Management Services
  • Product Engineering
  • Enterprise Solutions
  • Business Intelligence & Analytics
  • Business Process Services
  • Independent Testing


Our key solution accelerators are:


E-Freight Kit

Technology enabler between partners in the air freight supply chain

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Tool for seamless data integration in a Transport Management System

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H-Tag, Home Baggage Tag Printing Solution

Lightweight home bag tag solution with easy integration to Check-in application

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Answer to redefining guest experience, increasing competitive edge and enhancing brand loyalty

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Digital MRO Suite

Inventory Optimization and Spare Parts Management solution for Airlines industry

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Contact us to learn more about Hexaware’s Travel and Transportation service offerings and our deck of success stories