Airline industry is faced with ever increasing competition challenging the service providers to reduce costs while improving quality. In this dynamic environment, attracting new customers while retaining existing ones through superior customer service is not only a competitive differentiator but also an absolute necessity. Hexaware provides Information systems, solutions and services that play a key role in helping the airlines achieve these objectives.


The boom in travel and transportation has resulted in significant increase in the number of passengers, baggage, cargo and flights being handled at airports. Airports are struggling to provide world-class customer service without the use of innovative state-of-the-art technology solutions. These solutions would help enhance the operational efficiency, service standards and thereby customer satisfaction.

Select from our wide services spectrum:

  • Inventory Management
  • Reservation
  • Ticketing
  • Check-In
  • Departure Control Systems, Ground Handling
  • Customer Loyalty System
  • GDS Integration
  • Interlining Messages (EDIFACT)
  • Weight and Balance
  • Contract Management
  • Crew, Staff Scheduling
  • Maintenance, Repair, and Overhaul (MRO)
  • Flight Operations
  • Revenue Accounting, Revenue Management Integration


Hospitality providers are always trying to understand the behavior of their guests in order to deliver high level of stay experience complimented with luxuries for both leisure and business traveler. At Hexaware with our blend of technology and process out-sourcing capability, we help hotel providers understand guest’s taste, behavior pattern and need for easy access to technology.


Ground Transport has always been an important part of our life. With ever changing requirements of passenger movements the improved passenger experience is the key objective that rail road providers strive for. Hexaware ensures that industry needs are addressed either by better technology platform automation or by a blend of collaborative services that fulfill travel requirements and also help providers up-sell multiple revenue lines.

Hexaware has significant expertise in providing mission critical passenger and cargo solutions at various airports. Our solutions have enabled the airlines in providing outstanding customer experience.

Featured Case Study – Leading Airline IT/ ASP Service Provider Gains scalability through Maintenance and Support of PSS & Cargo Applications

Leading airline gains scalability, and reduces costs through maintenance and support..  Download

Click here to view our offerings for Low Cost Carriers (LCC) and regional carriers.

Featured Case Study – Leading International Airport Increases Security by Implementing the Electronic Payment System

A non-state enterprise founded by the consolidation of operators at a leading International Airport in Asia-Pacific wanted to increase ease of operations and make financial transactions more secure…  Download

Contact us to learn more about Hexaware’s Travel service offerings and our deck of success stories