While running complex IT Infrastructures, apart from people, it’s the right kind of tools and processes that enable efficient monitoring and management. The processes that Hexaware follows are tightly aligned to ITIL Framework.

Hexaware’s team has developed an in-house tool for Help desk Ticketing built around the ITIL framework. We deploy the right set of tools to manage client IT Infrastructure. We safeguard the investment of customers on its tools, by using existing customer-owned tools to manage operations or will recommend new tools based on the need.

Services include:

• Tools Consolidation and Migration
• Procurement and Implementation of tools
• Process consolidation

Consultation on alignment of processes to ITIL Framework / Standards, COBIT, Six Sigma and Lean for effective ITSM