The transformation journey of telecom industry has progressed through many operational changes in the past. Technology enhancements have made customers come closer to digital revolution in communication, powered by smartphones and LTE/4G. It becomes extremely important that the telecom providers must redefine their approach and relationships with their customers to improve customer loyalty and brand stickiness.
Hexaware has developed robust delivery models to transform the Telecom back office operations to deliver un-paralleled customer experience to Wire-line, Wireless providers.
Our implementation on frontline services through end-to-end delivery model and back office solutions have successfully provided unmatched experience resulting in the following key highlights:
|Acquisition||Customer value management||Churn management|