Hexaware has pioneered the delivery of application support and maintenance based on shared service model, by serving multiple clients with a common pool of support team.

Hexaware shared service model for SAP application support and maintenance, presents a unique service delivery model providing a compelling proposition of additional cost savings of 20 – 30% for our clients. Hexaware’s “SAP Shared Services” application support model combines the strength of our globally recognized SAP expertise, highly experienced resource pool and our vast Application Support and Maintenance (ASM) experience to significantly increase flexibility, productivity and savings

The Application Support and Maintenance of multiple customers managed by a common pool of highly experienced consultants brings in additional benefits of sharing of knowledge across industries at no additional costs bringing forth the most optimum solution for your SAP support needs.

The shared service offering includes Level 1, Level 2 and Level 3 application support, spanning:

• Functional support for all modules of SAP
• ABAP Technical Development and enhancement support
• BASIS support
• Netweaver support