Hexaware has the expertise to provide 24×7 support for your database, applications, systems and network infrastructure in an onsite/offshore model. We have a track record in meeting as well exceeding Service Level Agreements with our existing customers, in the process providing ROI as well a stable application environment.

Our extensive and deep experience in providing software maintenance services to leading enterprise application vendor in the past, has helped in offering sustained application support and maintenance to our customers. Our support model has helped customers a huge reduction in maintenance costs by utilizing our offshore Global Development Centers (GDC) for maintenance of their database, application and system environments.

HexaASM – Collaborative Engagement Model

The following are the two set of offerings, Using the collaborative engagement model Hexaware works closely with the client and offers the following set of offerings.

• Function and technical support covering,
  • Level 1 Help desk support
  • Level 2 and Level 3 support covering Configuration changes, Code maintenance, Bug fixes, Custom enhancements and developments
  • Post Implementation Audits: Review and optimize performance bottlenecks
  • Functional enhancements
  • Additional module implementation
• Basis Support covering,
  • Database maintenance, System administration and monitoring, User Management,
  • Patch application
  • Data archiving

Key Differentiators

• Proven methodology for successful execution with rich past experience
• Proven track record of meeting pre-defined service level agreements (SLAs)
• Near shore support centers in Mexico and Germany