One of the main objectives of Insurers today is to deliver a customized and consistent customer experience across all channels. While Insurers look at technology as one of the main drivers, it needs to be supported by a strong operating model at the back-end. Cost pressures continue to be a major concern for Insurers. There is a potential to optimize Insurance operations effort by 20-60% through digital transformation and automation using Robotic Process Automation (RPA) and Cognitive/Machine learning.
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