The client, a conglomerate corporation, wanted to have a multi-lingual, customized and ITIL compliant implementation of a unified platform globally. However, they faced a challenge with the roll up of metrics across HR centers for consolidation.
Hexaware implemented and customized a help desk for the HR so that they could manage everything on a single platform.
Value delivered:
- Approximately 20% YOY savings
- ROI – implementation costs absorbed in the first year of operations after go-live
- Insights on center performance and business demands
- Enhanced auto-routing and maintenance job planning