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Quality Policy


Quality Policy

“To be competitive and proactive in providing software solutions to customers by continuously striving to exceed their expectations.”

Hexaware’s processes, products and organizational structure are geared towards ensuring that every delivery to the clients passes through our stringent quality measures. This policy has engendered a work culture that believes in stretching innovative thinking to its limits and exhibiting a no-compromise attitude towards quality.

Quality Initiatives

Hexaware has adopted and achieved the following international standards for process definition and improvement at its global development centers.

  • ISO 9001-2008 & Tick IT
  • ISO/IEC 27001:2005
  • ISO 20000-1:2011
  • CMMI – DEV & SVC Version 1.3 – Level 5

Quality Process consulting services from Hexaware

We provide process-consulting services to clients who are looking to upgrade process quality of their IT initiatives.

Information security

Information Security management at IT outsourcing centers has become one of the important areas of concern for organizations. Stringent information security measures are in place at Hexaware to ensure business continuity and reduce business damage by preventing and minimizing the impact of security incidents. ISO 27001 is a globally recognized information security standard used to identify, manage and reduce the range of threats to which information is subjected. The standard provides guidelines and directions to safeguard organizational assets and emphasizes continuous improvement for information.

Quality Assurance

We have also undertaken various initiatives such as implementing an organization wide Defect Prevention Program, Metrics Program, automation of processes and introduction of new tools.

Our Quality Improvement Program is based on the business needs, technology changes, customer feedback, suggestions and process performance. We have also undertaken various initiatives such as implementing an organization wide Defect Prevention Program, Metrics Program, automation of processes and introduction of new tools. We have instituted processes that enable transition to new technologies and enable continuous process improvement.

Benefits

Our customers have benefited as a result of fewer defects, reduction in cycle time and improved delivery capabilities. Hexaware has provided value-additions through improvement in the performance of the systems that have been outsourced, a reduction in the problems and failures, and improved stability. This has resulted in high levels of customer satisfaction and repeat business . Implementing the processes has trained our organization and people to be methodical and process-driven. We have introduced and improved upon best-of-breed industry practices and standards and thereby improved our delivery capability. Focus on quality has led to lower costs and improved efficiency within the organization.

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