In the ever changing travel environment it is difficult to fix the behavior of your passengers. Loyalty today stands as an under-statement in todays travel environment; with ever changing provider services, passenger behavior, it is important that airlines today are not only able to build trends, but ensure that Loyalty as a offering is able to touch their prime customers with a set level of services at a profitable price tag.

Hexaware has vast experience in the key areas of Customer Loyalty from customer acquisition, through customer development/commitment to customer retention. We have expertise in development and maintenance of critical modules like correspondence management and feedback management for some of the top airlines. Our technology and domain experience on hands-on application handling Loyalty systems gives us the edge on business understanding and fulfillment services.

Featured Case Study – Large NA Airline Cuts Costs, Improves Efficiency through Enhancement/Support of Customer Loyalty System

A large North American airline serving 240 destinations worldwide with a fleet size of more than 350 aircrafts wanted to outsource the maintenance and support of the Customer Loyalty system. The Loyalty system comprised…  Download

Hexaware expertise in customer loyalty systems span across the following sub-functional areas

• Customer / Partner Enrollment
  • Frequent Flyer Program
  • Miles Accumulation
  • Redemption
  • Partnership Program
  • Alliance Program
  • Interline Agreements & Billing
  • Co-branding
  • Billing & Liability

• Sales and Marketing
  • Agent Loyalty Program
  • Management Information
  • Sales Force Automation

• Services
  • Airport Service
  • In-Flight Service
  • Baggage Service