IT Infrastructure Management is gaining importance since the world has started believing in Business Aligned IT. Complex applications are being developed and this requires the best- in-class underlying infrastructure to run and deliver it to multiple users in the eco-systems of businesses. This requires a good understanding of the applications, architecting the underlying infrastructure, optimizing their use and managing complex SLAs.
Hexaware’s rich experience in Application Services and managing hybrid Infrastructure environments brings a perfect understanding of how these pieces can be stitched together to provide ultimate end-user experience/delight.
The services from the stable of Hexaware cover the following:
Technology leadership coupled with world class supporting infrastructure and an experienced pool of resources helps us deliver high value, cost effective solutions to our customers.
Hexaware’s – Infrastructure Management Services offer the following features:
- 24×7 Operations. Run operations on “follow-the-sun” model
- Global Delivery Model – centers in India, Germany, USA and Mexico
- Strong Centers-of-Excellence in various technologies
- Best-In-Breed Practices
- Strong Application Background
- Integrated Solutions
- Dedicated / Shared operations centers for customers
- Integrated operations helpdesk (Infrastructure and Application)
- Global NOC
- Global SOC
- Data Center
- Flexible Sourcing Models – Staff Augmentation, SLA Based Delivery , SLA + productivity gain, Total Outsourcing, Output based
- Strict adherence to ITIL& ITSM Process Framework
- Reduced TCO (Total Cost of Ownership)
- Adherence to industry best practices and processes
- Domain expertise on-tap
- Round the clock support
- Retention of IT strategy and control by the customer
- Reallocation of existing staff to other strategic assignments
- Right sizing of resources
Partnering with a team of experts to experience better business results from our end-to-end capabilities and gain a competitive advantage through the effective use of Hexaware’s Infrastructure Management Solutions (IMS)
Contact us today to discover about our Infrastructure Management Solutions (IMS) and our achievements.