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Infrastructure Management

IT Infrastructure Management is gaining importance since the world has started believing in Business Aligned IT. Complex applications are being developed and this requires the best- in-class underlying infrastructure to run and deliver it to multiple users in the eco-systems of businesses. This requires a good understanding of the applications, architecting the underlying infrastructure, optimizing their use and managing complex SLAs.

Hexaware’s rich experience in Application Services and managing hybrid Infrastructure environments brings a perfect understanding of how these pieces can be stitched together to provide ultimate end-user experience/delight.

The services from the stable of Hexaware cover the following:

Features

Technology leadership coupled with world class supporting infrastructure and an experienced pool of resources helps us deliver high value, cost effective solutions to our customers.

Hexaware’s – Infrastructure Management Services offer the following features:

  • 24×7 Operations. Run operations on “follow-the-sun” model
  • Global Delivery Model – centers in India, Germany, USA and Mexico
  • Strong Centers-of-Excellence in various technologies
  • Best-In-Breed Practices
  • Strong Application Background
  • Integrated Solutions
  • Dedicated / Shared operations centers for customers
  • Integrated operations helpdesk (Infrastructure and Application)
  • Global NOC
  • Global SOC
  • Data Center
  • Flexible Sourcing Models – Staff Augmentation, SLA Based Delivery , SLA + productivity gain, Total Outsourcing, Output based
  • Strict adherence to ITIL& ITSM Process Framework

Benefits

  • Reduced TCO (Total Cost of Ownership)
  • Adherence to industry best practices and processes
  • Domain expertise on-tap
  • Round the clock support
  • Retention of IT strategy and control by the customer
  • Reallocation of existing staff to other strategic assignments
  • Right sizing of resources

Partnering with a team of experts to experience better business results from our end-to-end capabilities and gain a competitive advantage through the effective use of Hexaware’s Infrastructure Management Solutions (IMS)

Contact us today to discover about our Infrastructure Management Solutions (IMS) and our achievements.


Case Studies

Coming soon