Enterprises are under tremendous pressure to reduce cost while improving customer service. SLA management, cost control and risk management are continuous challenges. How can companies meet all these demands and still deliver proactive and comprehensive support to its end users? Hexaware End User Services provides the solution to address all of the above challenges of customer.

How do we help?

We manage multiple Service Desk calls by utilizing a Dedicated/Shared support model under Infrastructure Management Services. We implement best practices in line with industry standards for Service Desk management, tracking assets and help manage third party vendors for tools and applications. We also follow industry best practices for managing vendors and contractors, including Under Pinning Contracts (UPC) and Operation Level Agreements (OLA). Hexaware supports customers through the absolute continuum of IT Infrastructure Services on a shared and dedicated model  Our skilled and certified professionals provide this support on 24/7 model.

Global Service Desk (GSD), Deskside Services and more. We’re ready to help you: 

Our End User Services portfolio comprises of:

• Operating System Management: We provide support for Desktop OS Deployment and Administration, Software Packaging, Package Distribution, Patch Management, Client Virtualization Services and help customers on Client Image Management. We also have extensive expertise in a variety of tools to support Operating System Management. This team also supports customer migrate from Windows XP to Windows 7

• Device Management: From desktop to mobile help, we manage the customer’s environment by sizing the right people to support your needs. We provide Deskside, IMAC Services, Break-Fix Services as well as Refresh, Premises Network and Computing support.

• Messaging and Collaboration Services: We support, manage and maintain the user support of Mail and Collaboration Services for our global clients. We also provide support for mail box migrations as part of platform migrations. This team provides support on the following areas: Exchange / Lotus Domino client Installation, Configuration and Migration, Office communication Server, Lotus Same time, Mailbox Management and Archiving.

• User Account Management: We are happy to assist with Provisioning/De-provisioning of Accounts, Password Resets, as well as provide support for Policy/Role based access.