In today’s business world, IT availability is vital to customer satisfaction. Often organizations are dependent on other companies for their IT services. An un-planned outage in IT operations can cause a domino affect through a company which may ultimately impacts its customers. Having the proper processes and tools in place enables a business to be proactive against downtime created by poorly functioning IT systems.

Over the course of several years, ITIL (Information Technology Infrastructure Library) was developed to help prevent this situation. ITIL is a collection of internationally recognized best practices intended to minimize the impact of IT on business operations. Since its inception, Hexaware has been at the forefront of helping businesses optimize their IT operation through the use of industry best practices. Hexaware has also adopted and promoted the Business Technology Optimization philosophy that enables companies to manage and maximize their IT investments. Hexaware has taken a further step in helping companies manage and enforce their business process through the use ITIL. Hexaware uses HP’s ITG (IT Governance) process management tool to automate, manage, and track mission critical business processes. IT Governance can be used to manage specific areas of ITIL such as Incident Management, Service Level Management, Change Management, Configuration Management, and Release Management. Hexaware’s proprietary APT methodology for ITG Governance encompasses best practices to facilitate ITIL process management. Hexaware has experienced professionals who are able to assess and implement IT Governance to facilitate ITIL standards in a specific area or throughout an entire company.

Hexaware provides executives the comfort of knowing that any IT related risk to business is managed and monitored real-time. Through the use IT Governance, clients obtain added assurance that operations and customers will not be impacted by IT. Hexaware provides ITIL and IT Governance services to ensure that your company manages and mitigate revenue impacting risk.