The ERP application support and maintenance (ASM) usually involves high costs due to the requirement of a dedicated team of highly skilled functional and technical resources and offers limited scalability and flexibility as the resources are usually specialized in a functional area or an ERP product. Variability in the workload for support teams forces companies to maintain large dedicated support teams, resulting in low productivity. Given the challenging macro economic conditions, customers are increasingly demanding for productivity improvement and cost saving measures.

Key Issues that are affecting the ASM customers are

ERP Shared Service ASM’s benefits to the Customer

Hexaware brings its vast experience of over 10 years in providing ERP services and over 15 years in providing Application Support and Maintenance services to its global client base to address these common pain points. With over 500 projects across 100 clients under our belt, our time tested application transition methodology, ASM best practices and ERP expertise, minimize the risks involved in providing such a unique proposition to our customers where not only the ASM pains areas are addressed but clients can reap the following benefits: