Our Quality Improvement Program is based on business needs, technology changes, customer feedback, suggestions from practitioners and process performance. We have undertaken various initiatives such as implementing an organization wide defect prevention program, metrics program, process automation and introduction of new tools. Hexaware has also institutionalized processes that enable transition to new technologies and encourage continuous process improvement.
Hexaware provides process consulting services to clients for process definition, process implementation, audit, and process training.
Information security management for IT and IT-related services is an important area of concern for organizations. Hexaware has established stringent information security measures to ensure confidentiality of information, business continuity, and to avoid business damage by preventing and minimizing the impact of security incidents. We are subject to the globally recognized ISO 27001 information security standard.
Hexaware has enhanced its delivery capabilities by introducing and improving upon industry best practices. We ensure high levels of customer satisfaction by combining our domain and technical expertise with our delivery capabilities. Hexaware provides value additions for improving the performance of outsourced systems, reducing problems and failures and improving stability. We implement processes rigorously and our people are trained to be methodical and process-driven. With our focus on quality, we lower costs and improve efficiency within the organization.