Our Quality Improvement Program is based on business needs, technology changes, customer feedback, suggestions from practitioners and process performance. We have undertaken various initiatives such as implementing an organization wide Defect Prevention Program, Metrics Program, Automation of Processes and introduction of new tools. We have institutionalized processes that enable transition to new technologies and encourage continuous process improvement.
We provide process consulting services to clients for Process Definition, Process Implementation, Audit and Process Training.
Information security management at IT and IT related Services has become one of the important areas of concern for organizations. Stringent information security measures are in place at Hexaware to ensure confidentiality of information, business continuity and avoid business damage by preventing and minimizing the impact of security incidents. ISO 27001 is a globally recognized information security standard used to indentify, manage and reduce the range of threats to which information is subjected.
We have introduced and improved upon best-of-breed industry practices and standards and thereby improved our delivery capability. Our domain and technical expertise together with our delivery capabilities has resulted in high levels of customer satisfaction. Hexaware has provided value- additions for improving the performance of the systems that have been outsourced, resulting in a reduction in the problems and failures and improved stability. Implementing the processes has trained our organization and people to be methodical and process-driven. Focus on quality has led to lower costs and improved efficiency within the organization.